Online Sales Policy
Q: What is your Return Policy?
A: OUR ONLINE RETURN POLICY:
At Diane & Co Online, we hope you love your purchase; however if for any reason you are not completely satisfied, you may exchange your merchandise by requesting a Return Authorization (RA) within 3 days of receiving your order for an online store credit only (less shipping costs and a 15% restocking fee). The three day eligibility to request a return begins on the day that our shipping provider indicates the dress was delivered to you. We ship all items with tracking numbers for this purpose and will go by what the provider indicates as the delivery date to you.
A stated wear date is required for all purchases on Diane & Co. Online. Under no circumstances will an exchange be accepted past the customer's stated wear date. If you choose not to indicate your wear date, the return policy is no longer applicable to your order and it will be considered a final sale.
If you choose to exchange your item, all return fees apply and you will be asked to make payment for the balance due for the new exchange. All exchanges are final sale. All items purchased using online store credit are final sale. We ask that all returns be sent in perfect condition, un-used and unworn with all original tags attached and packaging intact. We have the right to refuse any item we feel does not meet these requirements. Please note that you can only return an item once.
Please note: Once you have placed an order with Diane & Co. Online, you may NOT cancel your order unless the item ordered is not able to be delivered prior to your wear date. Products ordered and then refused by a customer at their address will incur an automatic 50% re-stocking fee in addition to the deduction of any applicable shipping charges incurred by Diane & Co.
ALL SALE ITEMS AND SALES USING PROMO CODES ARE CONSIDERED FINAL SALE! NO EXCEPTIONS
SHERRI HILL DRESSES and Special Orders are FINAL SALE. NO EXCEPTIONS
SPECIAL ORDERS are dresses that are not pulled from Diane & Co stock or indicated as IN STOCK on the website photo. Special Orders are ordered direct from the manufacturer. IN STOCK dresses will show on the website as IN STOCK. The style number, exact size and color must be in stock to be eligable for exchange.
ALL INTERNATIONAL ORDERS ARE FINAL SALE
ALL INTERNATIONAL ORDERS WILL BE FOLLOWED UP WITH A SHIPPING INVOICE FOR PAYMENT VIA EMAIL. ALL SHIPPING INVOICES MUST BE PAID WITHIN 48 HOURS. IF NOT, A 50% RESTOCKING FEE WILL BE INCURRED. INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING CHARGES INCLUDING TAXES AND DUTIES BOTH WAYS.
PLEASE NOTE: Due to our high order volume, all orders that are placed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quickly as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse for processing.
B. In store Sales Policy
All sales are final. NO Refunds. NO Exchange. Any & All Deposits are NOT refundable
Special Order Policy (including gowns, suits, cocktail attire, shoes, & accessories)
-Are Paid in full at the time of purchase
-Special Order gowns must be picked up no later than 5 days of notification that the gown has arrived. Diane & Company is not held responsible for gowns that are taken and not tried on.
Diane & Company is not responsible for issues with the gown that are not picked up with in the 5 days of notification.
-We are not responsible for any errors to your dress if you do not come within that time frame.
-Diane & Company is not responsible and will not make returns or expections for prom dresses duplicated to your school or special event by other stores or third party websites.
If an event is canceled you are still responsible for payment in full for all gowns and dresses
If a wedding/Event date is postponed or cancelled you have 30 days before it becomes the property of Diane & Company and no refund will be given